Support
Need help with your order or have a question before purchasing? Our support team is available to provide assistance, updates, and guidance any time.
Shipping and Delivery
Delivery timeframes
Orders are usually processed within 1-3 business days. You will receive an order confirmation email with tracking details once your order has been dispatched.
We ship from Auckland, New Zealand - delivery times may vary depending on your delivery destination.
Orders should arrive 1-3 days from dispatch, please add extra time for rural delivery within NZ.
Shipping times may vary during sale and holiday periods.
Delivery costs
New Zealand Delivery:
- North Island $9.00
- South Island $11.00
- Rural $13.00
International Delivery:
- Australia $25.00
- For other international orders, please contact us at info@inesstore.com
Do you ship internationally?
Yes, we offer international shipping to selected regions. Shipping times and delivery costs may vary depending on the destination.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link by email so you can monitor the delivery status in real time.
Returns, Cancellations and Refunds
Returns and refunds
We do not offer returns or refunds for change of mind on products purchased, please choose carefully.
If you believe there was an error with your order or you are unhappy with a product, please send us an email at info@inesstore.com
I ordered the wrong item, can I cancel my order?
If you would like to cancel or edit your order, please contact us as quickly as possible - you have until the order is packed and dispatched to email us at info@inesstore.com
Once your order has been dispatched, we are unable to make any changes to your order.